Delete Policy

1. Your Right to Request Data Deletion

Users have the right to request the deletion of their personal data collected and stored by M Recharge / M Recharge, operated by M Recharge. This includes, but is not limited to:

- Personal details (e.g., name, address, phone number, email)

- KYC documents and identification details (e.g., Aadhaar, PAN, bank details)

- Transaction records

- Any other information collected during the use of our services

2. How to Request Deletion

To request deletion of your data from M Recharge / M Recharge, you may:

- Email: mrecharge7426@gmail.com

- Submit a request via the account settings in the M Recharge app

- Contact our customer support via phone or WhatsApp

Include the following:

- Your full name

- Registered mobile number or email

- (Optional) Specific data you wish to delete

3. Verification Process

To ensure the security of your data, we will verify your identity before processing deletion requests. This may include:

- A copy of your government-issued photo ID

- Confirmation of registered account details

- OTP verification or callback from our support team

4. Processing Timeline

Deletion requests are processed within 15 business days of successful verification. If there are delays due to legal, technical, or compliance issues, we will notify you with an expected timeline.

5. Exceptions to Deletion

Certain data may be retained as per legal and regulatory requirements. These include:

- Anti-money laundering (AML) or tax-related obligations

- Legal compliance or fraud prevention

- Dispute resolution or enforcement of Terms of Use

All retained data will be securely stored until no longer legally required.

6. Consequences of Deletion

Upon deletion:

- Your M Recharge account will be permanently deactivated

- All personal data and transaction history will be removed

- You will lose access to the M Recharge platform and its services

- Re-registration will be required for future use

7. Contact Details

For questions or assistance, contact:

Email: mrecharge7426@gmail.com

Phone: +91-9770340000

Whatsapp: +91-9814617824

8. Account Deletion Policy

When a user requests account deletion, their account will be deactivated and access to our services will be removed. However, certain information such as transaction history and profile details may be retained on our servers as required for legal, regulatory, and security purposes.

We currently do not provide an option to delete only part of the data (for example, deleting transaction history without deleting the account).

Registered Office:
M Recharge
Manchanda Trading shop no 19 Peeru banda road Salem tabri Ludhiana Punjab 141008

9. Policy Updates

M Recharge reserves the right to update this policy to comply with legal or operational changes. Updates will be posted on our website and/or through the M Recharge app.

Effective Date: 3rd August 2025

Last Updated: 8th October 2025